Return & Refund Policy

Effective Date: July 9, 2026

At PJM Jewellery, customer satisfaction is important to us. We strive to ensure that every piece of jewellery meets our quality standards. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only under the following circumstances:

• The item received is damaged or defective.

• The item delivered is different from the one ordered.

• The return request is made within 7 days of receiving the product.

To be eligible for a return:

• The jewellery must be unused and unworn.

• The item must be returned in its original packaging with all accompanying documents, tags, and certificates (if applicable).

• Proof of purchase or invoice must be provided.

Products that have been worn, altered, resized, damaged after delivery, or mishandled are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewellery.

• Made-to-order products.

• Gift cards or promotional items (if applicable).

• Products damaged due to improper handling after delivery.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed using a mutually agreed method within 7–10 business days, subject to applicable banking or processing timelines.

Exchanges

Exchanges are available only for products that are damaged, defective, or incorrectly delivered.

Exchange requests must be submitted within 7 days of receiving the product and are subject to product availability.

Return Shipping

If the return is due to our error (such as receiving a defective or incorrect item), we will guide you through the return process.

For returns requested for any other eligible reason, the customer may be responsible for return shipping costs unless otherwise agreed.

We recommend using a reliable courier service with shipment tracking when returning any jewellery item.

Cancellation

Orders may be cancelled only before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us using the contact details provided on our website. Our team will be happy to assist you.